At LOOKXURY, we understand that every timepiece you order is more than just an accessory — it’s a personal statement of style and distinction.
We take pride in delivering your watch safely, securely, and with the premium experience you expect when purchasing a luxury piece.
Shipping Costs – Transparent & Accurate
Shipping rates depend on your delivery location and the number of items in your order.
To calculate your exact shipping cost:
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Add your desired watch to the cart.
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Proceed to checkout and enter your shipping address.
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The system will automatically calculate and display the final shipping cost before you complete your purchase.
We guarantee no hidden fees — the amount displayed at checkout is the final shipping cost.
Where We Deliver
We offer worldwide shipping, ensuring watch collectors everywhere can access our curated collection.
Whether you’re in the U.S. or overseas, your timepiece will be delivered directly to your address.
Estimated Delivery Times
Every order is handled with care, undergoing quality checks and verification to ensure each watch meets LOOKXURY standards.
Order Processing:
Most watches are prepared, inspected, and shipped within 2–4 business days after the order is placed.
Delivery Time:
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Domestic (U.S.): 10–15 business days after shipment
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International: 12–17 business days after shipment, depending on destination and customs clearance
Note: Limited editions, high-demand pieces, or special-order items may require additional processing time. You will receive email updates with tracking details once your order is dispatched.
Multiple Addresses
We currently do not support sending items from a single order to multiple addresses.
For deliveries to different locations, please place separate orders.
PO Boxes & Military Addresses
We can ship to PO Boxes and military APO/FPO addresses.
Shipping times may vary depending on the exact destination.
International Duties & Taxes (VAT)
For international shipments:
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Orders are shipped DDU (Delivered Duty Unpaid).
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We do not collect VAT, customs duties, or additional fees at checkout.
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Any applicable taxes or customs fees are the responsibility of the recipient upon delivery.
Customs requirements vary by country. We recommend checking with your local customs office before ordering.
Our Commitment to Excellence
At LOOKXURY, we understand that the value of a timepiece lies not only in the watch itself but also in its safe delivery and integrity upon arrival. Every watch is processed through a stringent Quality Assurance (QA) protocol before it leaves our office:
1. Visual 10-Point QA and Documentation
Prior to packaging, our team of experts conducts a multi-point inspection and documents the process with images to ensure perfect condition:
- Overall Condition Check: Ensuring there are no scratches, dents, or signs of wear.
- Functionality Verification: Confirming the movement’s accuracy, winding mechanism, and date/time functions are working correctly.
- Accessory Verification: Certifying the completeness and serial number matching (if applicable) of the original box, warranty cards, and accompanying paperwork.
- Transparency: Customers may request a Condition Check Report or the final images of their timepiece before it is sealed.
2. Tamper-Proof Secure Packaging
We utilize the highest standard of packaging to be shock-proof, impact-resistant, and protected from any external interference:
- Double-Layer Packaging: The watch is placed securely in its original box, which is then housed within a robust outer shipping box with specialized foam padding and cushioning materials.
- Anti-Tamper Seal: The package is sealed using specialized security tape with clear warnings. Any interference with this seal is evidence that the package has been opened.
3. Fully Insured and Tracked Delivery
To ensure complete peace of mind, every LOOKXURY shipment is handled as follows:
- 100% Value Insurance: We fully insure the total value of the item against loss, damage, or theft during transit.
- Adult Signature Required: All orders require an adult signature upon delivery to confirm the safe and successful receipt of the package at the correct address.
Our Goal: To ensure your timepiece arrives in pristine condition, reflecting the same level of care and exclusivity that defines the LOOKXURY brand.
Warranty Policy
We guarantee the quality and durability of our products. Our warranty policy is designed to provide you with peace of mind:
1. Warranty Period
- All products are covered by a warranty for 12 months (1 year) starting from the date of successful delivery.
2. Scope of Warranty Coverage
This warranty applies only to Manufacturing Defects and Material Faults arising under normal use conditions. Specifically, the warranty covers:
- Free repair or replacement of defective parts related to the movement, watch hands, or dial.
3. Warranty Exclusions
The warranty does not cover the following circumstances:
- Natural wear and tear (e.g., strap/bracelet, casing, crystal, plating, or mechanical parts that wear down over time).
- Damage caused by accidents, misuse, or abuse of the product.
- Water damage (if the watch is not classified as water-resistant or if the crown/case back was not properly sealed).
- Loss, theft, or damage resulting from repair/interference by an unauthorized third party.
4. Warranty Claim Process
To request warranty service, please contact our support department with the following:
- Order number and a detailed description of the issue.
- Proof of purchase and the Warranty Card/Accompanying Papers.
Contact Us
Los Angeles Office:
- Floor 7, Beverly Center, 8500 Beverly Blvd, Los Angeles, CA 90048, USA
Miami Office:
- Dolphin Mall, 11401 NW 12th St, Miami, FL 33172, USA
Email: support@lookxuri.com
Phone: +1 (812) 619-2639