At LOOKXURY, every timepiece we offer is more than an accessory — it is a refined reflection of craftsmanship, style, and individuality.
We understand that a watch may sometimes feel different once it’s in your hands. That’s why we provide a 30-day return and exchange window, ensuring your experience remains as smooth and premium as the timepieces we curate.

We guarantee that each product is accurately represented in our images and comes with its box and card, along with a return process that is transparent, efficient, and trustworthy — true to the LOOKXURY standard.

Return Eligibility – What You Need to Know

To qualify for a return or exchange, please ensure that:

  1. Condition: The watch must be unused, undamaged, and in flawless condition, with no scratches, marks, dents, or signs of wear.
  2. Packaging: The watch must be returned in its original packaging, including the watch box, protective coverings, tags, cards, and any accessories that were included at the time of purchase.
  3. Proof of Purchase: A receipt or valid proof of purchase is required for all returns and exchanges.
  4. Return Authorization: All returns must be pre-approved by our support team. Please do not send any items directly to the manufacturer or to any address not provided by us, as such returns cannot be processed.

Items That Cannot Be Returned

Due to the exclusive and collectible nature of our inventory, the following items are not eligible for return or refund:

  • Final sale and clearance watches (these items will be clearly marked at the time of purchase).
  • Limited-edition or rare releases where the product page specifies “no returns.”
  • The watch showing visible signs of wear, damage, or alterations not caused by LOOKXURY.
  • Gift cards, e-gift certificates, and digital products.

Refunds – How They Work

Once your return is received and inspected by our team:

  1. You will receive an email confirming we have your item.
  2. We will notify you if your return is approved or denied.
  3. If approved, your refund will be processed to your original payment method (credit card, PayPal, etc.) within 5–10 business days, depending on your bank or payment provider.
  4. If your return is denied, we will provide a clear explanation and, where possible, offer alternatives such as a store credit or exchange.

Important:

  • Only regular-priced items are eligible for refunds.
  • Sale, discounted, or final-sale items are non-refundable.

Exchanges – When Are They Possible?

We offer exchanges only in the following cases:

  • The watch are defective or damaged upon arrival.
  • You received the wrong size, model, or style due to our fulfillment error.

Exchanges will be made for the same product and size, or for a comparable item if the original is no longer available.
To start an exchange, email our team at support@lookxuri.com within 7 days of receiving your order.

Return Shipping Policy

  • Customers are responsible for all return shipping costs, unless the return is due to our error (wrong or defective item).
  • Shipping fees are non-refundable; if a refund is issued, the original shipping charge and the cost of the return label will be deducted.
  • For watch valued over $200, we strongly recommend using a trackable shipping method or purchasing shipping insurance. LOOKXURY is not responsible for items lost or damaged during return transit.
  • Delivery times for approved exchanges vary depending on product availability and your location.

Need Assistance?

Our support team is here to help ensure your experience feels effortless and elevated.
If you have questions regarding a return, refund, or exchange, contact us at:
support@lookxuri.com – we aim to respond within 24 hours.

Our Commitment

At LOOKXURY, we curate every timepiece for those who value authenticity, exclusivity, and a level of style that truly stands apart.
If your purchase isn’t everything you expected, our dedicated team is here to make it right — with professionalism, transparency, and the premium service you deserve.